Terms and Conditions
We welcome you to Nasaem beauty trading EST e-commerce, and we would like to inform you that through this space we will present a set of terms and conditions that you agree to be a condition for your registration with us, so we wish you to read these terms and conditions and review them well.
First: personal account
The site provides each member with a special page to manage his / her personal account from personal information, shipping addresses, order information, wishes, bonus balances, etc. The responsibility for updating the data and confirming its accuracy and accuracy is the responsibility of the member himself. Once you agree to these terms, you are bound by any activity under this account name. Protect your personal account from others using it and protect your password.
The Site reserves the right to refuse to provide the Service, modify or delete the data, cancel the orders, or delete the entire account.
Second: Evaluations, comments, and communication with the site and members
When activating the ability to write comments on products, where members and visitors are entitled to send assessments and comments on the products offered, and to send comments and inquiries to the site, the member must be committed to his comments away from insulting or derogating from other members, and be within the public ethics.
Members and visitors are welcome to communicate with the site's management through our contact page, provided that they are not intended to send spam messages.
The site reserves the right to modify or delete inappropriate comments, alert the offending member or delete its subscription.
Third: Product Information
The site is committed to ensuring that the product information is accurate, complete and up-to-date. In case of obtaining a product that does not conform to the description mentioned in the product card, the member has the right to return it under the terms of return of unused products.
Fourth: Prices of products
The price list for the products is determined to be competitive and accessible to all, so that the price shown next to the product is not the final price. other costs, such as shipping and delivery, are calculated. For customers outside Saudi Arabia, the shipping cost will be calculated by geographical area and weight during the order process. Products There is a fixed value for shipping regardless of geographical area or weight.
The site is committed to the list of prices declared, for our customers from outside the Kingdom of Saudi Arabia, any customs duties may be imposed on the required item, will be contacted the customer to inform him of the value of fees, and the customer must either pay or request the return of the commodity.
Fifth: Order/purchase of products
If you have any technical problems in the product ordering process, you can use the explanatory explanations on our pages or call us for help.
You can use the link below to find out how to complete the order process.
- Your registration with us allows you to have a range of services that enable you to track the status of your current orders, review your previous order history, review invoices, receive bonus points, and much more.
- By being a visitor you lose your right to a special page to follow up your order history, but you will receive alerts on your email when you change the status of your order.
- Make sure that your contact information is correct, such as e-mail and phone number, so that your request is not subject to cancellation.
- To ensure that the product arrives as soon as possible, be sure to write the shipping address in the correct manner.
- When you choose the payment method through electronic payment portals such as PayPal or CashU, the system will automatically transfer you to those portals to make the payment process securely, and after the completion of the payment system will automatically return you to our site.
- When choosing the payment method through the electronic payment gateways such as PayPal or CashU, make sure that the billing address is identical with your credit card information so that there are no problems during the confirmation and withdrawal process.
- The site is committed not to store credit card data, and the payment will be through reliable electronic payment gates such as PayPal and CashU.
- The site reserves the right to cancel any application that is contrary to the instructions, or if the data entered is incorrect.
Sixth: Product Returns Policy
- The customer has the right to return the products and replace them within a period of 7 days from the date of receipt, provided that the products are not in the list of products that are not allowed to be returned or replaced.
- The customer shall bear the cost of returning the products in the event of a defect or damage to the product and its conformity with the specifications mentioned on the site. In case of defect, damage or non-conformity of the product to the specifications mentioned on the site, the site bears the cost of return.
- When ordering products, customer service staff will verify the request and specifications required, so when requesting replacement of a product the customer bears the cost of return if the specifications received were in accordance with the specifications mentioned on the site.